Frequently Asked Questions
Everything you need to know about shopping with MOCA Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
MOCA Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your MOCA Store account to view your order history and real-time status updates.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
Are the products on MOCA Store covered by a warranty?
Most of our products come with a 1-year manufacturer's warranty against defects. If you experience any quality issues, please reach out to our customer service team with your order number and photos of the item.